Sales Agreement

1. Parties

Seller / Service provider:

Buyer / Customer: the person or business placing the order or starting the subscription. Billing details follow the records you provide in the panel or checkout.

2. Subject of the agreement

The subject is time-limited access to the Muhasebe24 software according to the selected plan. The service is digital; there is no physical goods delivery.

• Plan name, term (monthly / yearly), features and limits are shown on the order / pricing page
• Account provisioning and panel access constitute performance of the service
• Optional add-ons or quota increases may be charged separately

3. Price and payment

• Prices follow the current pricing information at https://muhasebe24.com or a written quote
• Payment may be by card, bank transfer or other supported methods
• Provider fees and FX differences may vary by method
• Invoices may be issued electronically
• VAT and other taxes may be shown as required by law

4. Performance of the service

After payment confirmation or the start of a free trial, the tenant account is created or the plan is activated. Access is via the registered email and panel login. We aim to respond to outages within a reasonable time; planned maintenance is announced when practicable.

5. Withdrawal / cancellation

The service is digital content / subscription. Where consumer rules apply, withdrawal may be limited once performance has begun with your consent. For B2B customers, fees for the current period are generally non-refundable unless a written offer states otherwise; access continues until period end.

• You may stop renewal so the subscription ends after the current period
• Account deletion follows the Account deletion page
• Refund requests for legal necessity or our material breach are assessed case by case

6. Warranty and support

We aim for the software to operate with reasonable care. Support requests are received via our contact channels. Third-party hosting / payment outages are outside our control. Backup and export features depend on your plan; you should keep your own critical backups.

7. Complaints

Send complaints by email or the contact form. We respond within a reasonable time. Mandatory consumer remedies remain available where applicable.

8. Force majeure

Obligations may be suspended for events beyond a party’s control (natural disaster, war, strike, pandemic, infrastructure outages, legal barriers); reasonable notice will be given.

9. Other terms

• This agreement is read together with the Terms and Conditions and Privacy Policy
• In case of conflict, product / price details are assessed with the records at the time of order
• Governing law: Türkiye; venue: İstanbul courts (mandatory consumer rules reserved)

10. Contact