Muhasebe24 — Account deletion request

1. How to request account deletion

1. Send an email from your registered address to our support email.
2. Use the subject line: Muhasebe24 account deletion request.
3. In the message body, include your account email, your name / business name (if any), and a clear statement that you want the account deleted.
4. We may ask for additional information to verify your identity.
5. After we receive a valid request, we process deletion of your account and associated data. This is typically completed within 30 days.

2. Data that is deleted

When an account deletion request is approved, the following are deleted or anonymized so they can no longer be linked to your account:

• Account profile data (name, email, phone, logo)
• Session and authentication data
• Panel preferences
• Business / accounting records and uploaded media stored under your tenant account
• Subscription / billing profile links (except records the payment provider must keep by law)

3. Data that may be retained

Some data may be retained for a limited period where required by law or legitimate interests:

• Tax, accounting and invoicing records (for applicable legal retention periods)
• Fraud-prevention, security and dispute records
• Records that must be kept under legal hold or lawful authority requests

Retained data is not used to continue providing the service after account closure.

4. Tenant data note

Muhasebe24 is a multi-tenant SaaS service. Your deletion request covers your account and associated tenant data held in Muhasebe24 systems. Invoice records that must be kept by law are outside this scope.

5. Contact

For questions, use our support email address.